Emergency & Contact

Water damage --
request help immediately

Every hour counts when dealing with water damage. Contact us now -- by phone 24/7 or via our online form. We will coordinate the nearest DÖLCO system partner for you.

0800 50559 00 -- Call now (toll-free)+49 7664 50559-0✉ info@doelco.de
Mon - Fri: 08:00 AM - 05:00 PM | Emergency hotline 0800: 24/7In an emergency: call immediately. Otherwise: report below — we will call you back.
1 · Where is the damage?
2 · What happened?
approximate date is sufficient
3 · How can we reach you?
* Required field
Emergency?
0800 50 559 000
In case of active water leakage, first: close the shut-off valve, switch off electricity in the affected area — then call us.
Next steps
1
Immediately: You will receive a case number (SM-…) as proof of your report.
2
During business hours: We will contact you at your number to clarify the procedure.
3
On-site: Leak detection, drying, or restoration — depending on what your damage requires.

First steps

What to do in case of water damage?
The 4 most important immediate measures

01
Turn off the water
Close the main valve immediately to stop the water flow.
02
Switch off the power
In case of flooding: switch off the power in the affected area as a safety precaution.
03
Inform your insurance
Notify your building or contents insurance company immediately.
04
Document
Take photos of the damage before starting any remediation work.

In an emergency: call immediately

0800 50559 00 (toll-free) →+49 7664 50559-0